I reached out to Luciano after reading several glowing reviews online from people who had purchased new or refurbished machines from Espresso Machine Experts. I was a complete newbie to super automatic machines, and Luciano spent a long time with me comparing different options. He is an amazing resource, and helped us make just the right choice, the Saeco Xelsis. He had the machine to us two days later, and we have been in a deep coffee-induced haze ever since. Could not have been a better experience, and fun to support a small business whose owner cares so much about customer service. Oh, the machine is amazing too!