I purchased a refurbished Saeco Exprelia EVO from these fine folks. I didn't know Luciano was the owner when he tirelessly answered 4 hours of questions. I'd shopped on Amazon for months and got spooked by all the horrible reviews of every machine. The other review of Espresso Machine Experts missed it badly, this is a fine business with awesome people. I figured that if infant mortality on new machines on Amazon was high for every model, a refurbished unit would save me $1000, get me a far nicer model, and guarantee that my first espresso unit was flawless. I bought it as my family was driving to Colorado for an RV vacation in Ouray. Luciano's team sent it to meet us at an RV park - and included an ample supply of beans for our vacation. I picked this model because it is one of the very few fully automatic machines that makes hot lattes (rather than lukewarm). Turns out my reviews and reading missed some very important features Luciano steered me toward: 1. The milk carafes are self cleaning on this model, 2. We bought 2 carafes to separate milk from almond milk for two family members with dairy allergies- and this machine has zero shared parts to cross contaminate dairy with almond milk. It is also the only one button superautomatic that also has a panorello wand to support latte art. We made embarrassing quantities of lattes and cappuccinos with this machine. We even made lattes for our friends and random strangers in Ouray every morning.