EME was easy to use and communicated well in terms of package tracking and reaching out to ensure a quality experience. The unit came in great shape and was packed well for protection. Works great so far. Unfortunately, I was traveling for the entire week after receiving this so I have only used it for just about four days now. I love the Bluetooth connectivity, which makes it very easy to select, brew and personalize drinks. I had a prosumer unit with E61 brew group prior to this, so still getting used to just pushing a button. So far it is what we were looking for in terms of variety of drinks and ease of use. I love having the milk feature brew into the cup. I like drinks a little hotter but overall this is a great unit. I would like a larger water reserve and drip tray, or the ability to direct connect the water line. I love the ability to switch bean hoppers.