Our fourth super automatic Saeco. We like these machines and generally upgrade every 3-4 years and sell our old one. The re-furb product came in original packaging and is as new. Worked straight out of the box, the default automatic pump priming on initial startup was not very effective but having seen this situation before just did a manual prime. Unit is a bit tall for under cabinets, and removing the water tank is awkward so using a jug to top up. The "safety" interlock on the bean hopper is annoying. Great tasting espresso, the steamer has a lot more oomph and is much faster than our previous Syntia.
Our first purchase from EME, excellent support and the bags of coffee are a nice bonus.