Celebrating 30 years with 30% off SHOP NOW
0

Your Cart is Empty

Exchanges or Returns

Purchases of Machines made by phone or through our online store 

All returns must:
    • Be made within 30 days of delivery. After 30 days the warranty policy will apply.
    • Have a Return Merchandise Authorization number.
    • Return Authorization can only be obtained by email by contacting info@espresso-experts.com or calling 1-877-772-9595. The email message must contain a reason for return and a phone number where you can be reached. We will follow up with a phone call to determine if there is an exchange to meet your satisfaction.
    • Be in original packaging, manufacturer-provided accessories and components intact.
    • Return any non-consumable items and “gifts” provided at the time of sale.
      Any gift with purchase not returned will be deducted from your refund.
    • Consumable items including coffee, syrups and parts are non-refundable. The cost of these items will be deducted from your refund even if they appear at a zero cost on the original invoice.
    • Any used accessories such as frothing pitchers, thermometers, cups, etc. are non refundable.
    • Machines must be received in "like new" condition.  If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping and handling costs. Equipment that is not received in "like new" condition, will be assessed for damage and may be subject to refurbishment fees. 
    •  In some cases, a return may take up to 15 business days to process.
    • Be sure to follow in detail shipping instructions.
    • Shipping costs to return or exchange items will be the responsibility of the customer
Shipping Instructions
  • Return machine in original packaging including the original outer box.
  • Ensure all accessories are included and secured in order to avoid any damages during shipping.
  • Any “gift” with purchase must be packaged for return in the same manner it was originally shipped.
  • Use only UPS or FEDEX and insure for the full value of the machine.
  • Document the tracking number.
  • It is the responsibility of the sender to follow up with the transportation carrier in the event of damages during shipping.


  Purchases of machines made in-person at our retail location:

All returns must:

  • Be made within14 days of purchase. Only a store credit can be provided for items between 15 and 30 days. After 30 days the warranty (link) policy will
    apply.
  • Be in original packaging, manufacturer-provided accessories and components intact.
  • Return any non-consumable items and “gifts” provided at the time of sale. Any gift with purchase not returned will be deducted from your refund.
  • Consumable items including coffee, syrups and parts are non-refundable.
    The cost of these items will be deducted from your refund even if they appear at a zero cost on the original invoice.
  • Any used accessories such as frothing pitchers, thermometers, cups, etc. are
    non refundable.
  • Ensure equipment is in “like new” (link) condition and must be approved by the general manager. Any machine that has been used, must be inspected and tested by our technicians and authorized by the general manager before a refund is issued.
  • Every attempt will be made to complete the return when you are at the store. It is best to call to ensure the availability of the general manager. In some cases, a return may take up to 7 business days to process.
  • A 20% restocking fee will be applied on returned merchandise, which is waived in the event of an exchange.
  • An immediate full refund will only be given on any new, unused, unboxed item upon inspection.

It is incumbent on the consumer to be clear and knowledgeable about what they are purchasing. 

Definition of “Refurbished”:

Pages

  • The machine has been previously owned and used
  • Some parts may have been repaired or replaced
  • User’s Manual may not be included but are available on our website for download
  • Some scratches, dents or stains may appear on any part of the machine
  • Machines have been thoroughly inspected by our factory trained technicians
  • In some cases, we can provide you with the number of coffees which have been made by the unit.
  • Espresso Machine Experts provides a 6 month warranty.

  Definition of “Like New” condition:

  • Only used a few times.
  • All original components intact. All accessories including scoops, filter baskets, CD, User Manuals must be returned in original packaging and any additional packaging materials including outer boxes provided.
  • No scratches, dents or stains. No markings can appear on any part of the
    machine.
  • Thoroughly cleaned. No coffee beans in grinder, no water in the water tank, clean dreg drawer. NEVER PUT COMPONENTS IN A DISHWASHER.