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Repair Service Ticket

33 reviews
Title

Repair process as follows once Machine received for repair:

  1. It will get in for repair queue line.
  2. It could take from  14-28  days before goes on the repair bench.
  3. We will call you for the repair estimate, collect payment if approved.
  4. Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 14-28 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at info@espresso-experts.com for further assistance.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance  at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

 

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Models We Service

  • Saeco
  • JURA ( email us first about the issue)
  • DeLonghi
  • Spidem
  • Starbucks
  • Lavazza
  • Gaggia
  • Other brands, please call us to discuss at 586-739-9500

What does the Estimate fee cover?

  • The fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our  Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Tel. 586-739-9500    info@espresso-experts.com

      Reviews

      Customer Reviews
      4.6 Based on 33 Reviews
      5 ★
      79% 
      26
      4 ★
      9% 
      3
      3 ★
      9% 
      3
      2 ★
      0% 
      0
      1 ★
      3% 
      1
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      CL
      05/02/2022
      Christa L.
      United States

      Thank you for the maintenance

      I am glad having EME in the area doing maintenance on my espresso machine that I bought from them 4 years ago. Easy drop-off and pick-up.

      BP
      02/12/2022
      Bryan P.
      United States United States

      Service Repair for Rocket Espresso

      Absolutely horrible service… our machine came back in loose pieces, dinged up and scratched. Talked to the owner and he said they need to do a better job in the future, Unfortunately that doesn’t help me.

      CB
      10/14/2021
      Cindy B.
      United States United States

      Repair

      They explained in detail why repairing my old machine was not a good idea given the cost (to repair). Good communication and customer service.

      EB
      04/15/2021
      Ellen B.
      United States United States

      Brought My Espresso Machine Back to Life! Less Than a New One!

      This is my second experience with EME. Once for warranty repair and this time on my dime. Received the machine back fairly quickly with most of time used for shipping the machine there and back. Nice to have a reliable and factory authorized place you can depend on when needed. Thank you!

      AB
      02/22/2021
      Antonina B.
      United States United States

      Not back from service

      I have shipped my coffeemachine, arrived there Feb 11, have not heard repair estimate call or email. Still waiting.