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Repair Service Ticket

21 reviews

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

Repair process as follows once Machine received for repair:

  1. It will get in for repair queue line.
  2. It could take from 7-21 days before goes on the repair bench.
  3. We will call you for the repair estimate, collect payment if approved.
  4. Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 7-21 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at info@espresso-experts.com for further assistance.

Click here for instructions on how to package your machine including our address.

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Models We Service

  • Saeco
  • JURA
  • DeLonghi
  • Spidem
  • Starbucks
  • Lavazza
  • Gaggia
  • Other brands, please call us to discuss at 586-739-9500

What does the $40.00 cover?

  • The $40.00 fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our  Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Tel. 586-739-9500    info@espresso-experts.com

      Reviews

      Customer Reviews
      4.7 Based on 21 Reviews
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      MB
      05/13/2020
      Michael B.
      United States United States
      Unaware of when repairs will begin

      I bought the repair ticket. I was emailed that Michigan is under stay at home order. So I don't know when repair will begin. Can someone contact me about this? I think Stay at Home is extended until 5/28/20. Is this the date repair will begin?

      05/16/2020
      Espresso Machine Experts

      Hi Michael You can ship the machine to get repaired, we started repairing machines.

      CW
      01/23/2020
      charles w.
      United States United States
      Clear evaluation of machine issues

      Limited communications during shipping process, but clear evaluation of issues and potential costs.

      DB
      06/25/2019
      David B.
      United States United States
      Repair service ticket

      Sent my machine in for service roughly 20 days ago and haven’t heard anything back yet.

      JR
      06/11/2019
      James R.
      United States United States
      Great Service. Great Products. Great Knowledge.

      The experience was terrific. My well used Saeco needed some service and a couple replacement parts. The service was timely, efficient, and cost effective. I’ll be back if service is ever needed again.

      RH
      05/17/2019
      Rosemary H.
      United States
      My JURA is like new again

      No worries at all - shipped my machine from New York State. It was easy to reach EME, stay in contact by phone. They called to let me know what they found and recommended before refurbishment started. I will definitely use them again to keep my superautomatic working perfectly.