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Repair Service Ticket

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

Not sure what is going on with your machine, call us 1-877-772-9595 or contact us at info@espresso-experts.com for further assistance.

Click here for instrucitons on how to package your machine including our address.


Models We Service

  • Saeco
  • JURA
  • DeLonghi
  • Spidem
  • Starbucks
  • Lavazza
  • Gaggia
  • Other brands, please call us to discuss at 1-877-772-9595

What does the $40.00 cover?

  • The $40.00 fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repair, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Reviews

      Customer Reviews

      Based on 12 reviews
      5 Star
      83% 
      10
      4 Star
      17% 
      2
      3 Star
      0% 
      0
      2 Star
      0% 
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      1 Star
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      • Reviews
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      Your input is very much appreciated. Share it with your friends so they can enjoy it too!

      BP
      10/11/2018
      Bret P.
      United States

      Machine Overhaul

      Great service! Our machine is ready for another two years of daily use!

      DC
      09/24/2018
      Dean C.
      United States

      Service Of SuperAutomatica

      Excellent service! Restored our 14-year-old machine to like-new condition! Might have been less to buy a nee one, but the sentimentsl value was too priceless to lose without trying to refurbish. So glad we did. Fast turn-around, excellent results!

      RL
      09/18/2018
      Russell L.
      United States

      Repair of our machine

      Overall great experience especially compared to the last time using a different company. One suggestion, email a message when you receive someone’s machine with an expectation of when they will heard back from you. This lets them know you have it safe and sound and that you are “x” days out from looking at it etc. Thanks

      JS
      07/23/2018
      John S.
      United States

      Fixed my Saeco

      Great service. I have my favorite machine back! Thanks Luciano

      JG
      06/14/2018
      John G.
      United States

      Mission Complete

      I sent our Saeco Xcelsis in for repair-it stuck during descaling mode. Just three weeks later we received our espresso machine back fully repaired, serviced and sparkling clean. The cost was fair and dealing with Luciano was a pleasure. Thank you!