Free Shipping $100 and up!

Your Cart is Empty

Repair Service Ticket

39 reviews

Repair process as follows once Machine received for repair:

Please call 586.739.9500 before submitting a service ticket 

  1. It will get in for repair queue line.
  2. It could take from  21-30  days before goes on the repair bench.
  3. We will call you for the repair estimate, collect payment if approved.
  4. Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 21-30 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at for further assistance.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance  at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.


Read More

Models We Service

  • Saeco
  • JURA ( email us first about the issue)
  • DeLonghi
  • Lavazza
  • Gaggia

What does the Estimate fee cover?

  • The fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our  Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Tel. 586-739-9500


      Customer Reviews
      4.6 Based on 39 Reviews
      5 ★
      4 ★
      3 ★
      2 ★
      1 ★
      Write a Review Ask a Question

      Thank you for submitting a review!

      Your input is very much appreciated. Share it with your friends so they can enjoy it too!

      Filter Reviews:
      • machine
      • espresso machine
      • service
      • Luciano
      • customer service
      • phone
      • repair
      • work
      • problem
      • cost
      Mark M.
      United States United States

      They know what they're doing, but even more important: they tell you what they know.

      The repair was competent, and well-explained. They don't play games with the customer, so there's no winning or losing. If your machine is broken, they figure out the problem, quote a price, and fix it correctly as promised. In the past, they've warned me a problem wasn't worth the money to fix and that I needed to write off an old machine. In any case, half the benefit of working with them is that you can have confidence in what they tell you, as well as in their work.

      Hoa B.
      United States United States


      Great service center, great customer service, thanks you

      Bill A.
      United States United States

      Too Express or Not

      I thought everything went smoothly. I was hoping to spend around 300 and have it repaired, but apparently it needed too much and we trashed it. Didn't get a second opinion.

      Judith &.
      United States United States

      Repair Ticket Delay

      Cannot evaluate yet, EME received my on 2 Jul 22 and today is 28 Jul and we still have not hear from EME, hope to hear soon

      James A.
      United States United States

      Excellent service

      I really appreciate the service received at your store. My machine is very old and it’s highly likely I will need to replace it in the future. When that time comes I will see you again to purchase a replacement.