Espresso machine opened and ready for repair

Espresso machine repair opened ready for repair

Repair Service Ticket

$100.00

Repair process as follows once Machine received for repair:

Please call 586.739.9500 before submitting a service ticket

It will get in for repair queue line.
It could take from 21-30 days before goes on the repair bench.
We will call you for the repair estimate, collect payment if approved.
Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 21-30 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at info@espresso-experts.com for further assistance.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500 info@espresso-experts.com

An espresso machine is an investment. Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine. Regular maintenance at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills. A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

Saeco
JURA ( email us first about the issue)
DeLonghi
Lavazza
Gaggia

What does the Estimate fee cover?

The fee is charged to assess your machine. The fee will be applied toward the total cost of your bill.
For an explanation of what tune-up services include and costs for each model, please review our Tune- Up page for an overview.
If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.
Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point. The machine will be returned at the customer's expense.

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500 info@espresso-experts.com

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

Empty all containers, both internal and external drip trays.
“Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank. Do this until no more steam exits.
Dry off the machine.
Vacuum out beans from the bean hopper.
Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

*This may not be possible if the machine is malfunctioning.

Packaging the Machine

You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
Choose a sturdy box. A double walled corrugated cardboard box is best.
Wrap the machine with bubble wrap.
Secure the bubble wrap with tape. Place it in the box.
Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
Place the box containing the machine into the second box.
Fill the box with shipping peanuts so all sides and the top are covered.
Tape the box shut.
Place the shipping label on top.

Choosing a Carrier

US Post is not recommended for larger parcels.
We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
Be sure to purchase insurance in case of damage or loss. Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500 info@espresso-experts.com

Reviews

Customer Reviews

4.7 Based on 44 Reviews

5 ★

77%

4 ★

11%

3 ★

11%

2 ★

1 ★

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02/22/2024

Robert B.

United States

Service on my LatteGo 3200

We love our LatteGo. We did not buy it from EME, but we did have it serviced by them. All of our interactions with EME were polite and professional; and it seems they did a good job repairing our machine, although we just got it back today. I will also give them good marks for how our machine was packed. Nothing bad was going to happen to that machine! My only negative would be the price and the time it took to repair. I will say that some of the lag time was my lack of a timely response to their message. It seemed like once they got the machine to their bench they expiditted the repair and shipping. I do appreciate that. All in all a good experience. I would recommend them if you need service on a machine they support.

Repair Service Ticket

02/16/2024

James (.

United States

Brought older deloghi back to new life

Outstanding service and follow up here. We were looking for someone like this te for over a year and they got our unit back on line running like new. Repair cost was 25% of replacement cost and so we are very happy with how expresso machine experts got us back up and brewing again!

Repair Service Ticket

02/03/2024

Delia K.

United States

Excellent

Excellent service! I'm so lucky I found this team online. It's been over half a year since they fixed our beloved coffee maker and it's still perfect.

Repair Service Ticket