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Repair Service Ticket

38 reviews
Title

Repair process as follows once Machine received for repair:

  1. It will get in for repair queue line.
  2. It could take from  21-30  days before goes on the repair bench.
  3. We will call you for the repair estimate, collect payment if approved.
  4. Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 21-30 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at info@espresso-experts.com for further assistance.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance  at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

 

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Models We Service

  • Saeco
  • JURA ( email us first about the issue)
  • DeLonghi
  • Spidem
  • Starbucks
  • Lavazza
  • Gaggia
  • Other brands, please call us to discuss at 586-739-9500

What does the Estimate fee cover?

  • The fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our  Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Tel. 586-739-9500    info@espresso-experts.com

      Reviews

      Customer Reviews
      4.5 Based on 38 Reviews
      5 ★
      74% 
      28
      4 ★
      11% 
      4
      3 ★
      11% 
      4
      2 ★
      0% 
      0
      1 ★
      4% 
      2
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      PP
      08/04/2022
      Patricia P.
      United States

      Don't purchase a repair ticket via the website

      I need my Eletta fixed and purchased a repair ticket via their website. I have heard nothing. I emailed, no reply.

      J&
      07/28/2022
      Judith &.
      United States United States

      Repair Ticket Delay

      Cannot evaluate yet, EME received my on 2 Jul 22 and today is 28 Jul and we still have not hear from EME, hope to hear soon

      JA
      07/27/2022
      James A.
      United States United States

      Excellent service

      I really appreciate the service received at your store. My machine is very old and it’s highly likely I will need to replace it in the future. When that time comes I will see you again to purchase a replacement.

      AL
      07/17/2022
      ANDREI L.
      United States United States

      Repair of Saeco Xelsis espresso machines

      All work done as promised. Much appreciated!

      TT
      05/23/2022
      Tricia T.
      United States United States

      Good experience. Wish you were closer so I could drop off and pick up. That would save over $200 in shipping and insurance. Thanks for the ground coffee. I have never used ground in this machine. How often would you recommend a professional cleaning? I had our unit since 2019 and made 10 or less cups a week. Take care