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Repair Service Ticket

30 reviews
Title

Repair process as follows once Machine received for repair:

  1. It will get in for repair queue line.
  2. It could take from  14-28  days before goes on the repair bench.
  3. We will call you for the repair estimate, collect payment if approved.
  4. Once approved for repair, it will take 1-2 business days.

In short: Once machine received it will take us 14-28 days before contacting you depending on the turnaround time.

Not sure what is going on with your machine, call us 586-739-9500 or contact us at info@espresso-experts.com for further assistance.

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

An espresso machine is an investment.  Just like cars benefit from regular tune ups and multi-point inspections, so does your espresso machine.  Regular maintenance  at home is the first critical step to optimum performance but an overhaul from time to time, carried out by our factory trained technicians can ensure you will avoid costly repair bills.  A front end investment will increase the life expectancy of your machine and allow the machine to brew the best espresso possible.

 

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Models We Service

  • Saeco
  • JURA ( email us first about the issue)
  • DeLonghi
  • Spidem
  • Starbucks
  • Lavazza
  • Gaggia
  • Other brands, please call us to discuss at 586-739-9500

What does the Estimate fee cover?

  • The fee is charged to assess your machine.  The fee will be applied toward the total cost of your bill. 
  • For an explanation of what tune-up services include and costs for each model, please review our  Tune- Up page for an overview.
  • If during the tune-up process we determine your machine needs other repairs, we will call you to discuss the work before we proceed.   
  • Should you decide that you do not want to proceed with the repair, the estimate fee covers our labor up to that point.  The machine will be returned at the customer's expense. 

Shipping Instructions

Ship to:
Espresso Machine Experts
Authorized Service Center
48826 Van Dyke Avenue
Shelby Township, MI 48317

Tel. 586-739-9500    info@espresso-experts.com

There are three things to consider: 1. prepping the machine. 2. packaging the machine, and 3. choosing the right shipping carrier.

Follow these easy steps and your machine will be safe from damage during transport.

Prepping the Machine

    1. Empty all containers, both internal and external drip trays.
    2. “Bleed” the machine.* This is very important during winter months when the machine can freeze. You can bleed the machine by turning on the steam valve, and in the meantime, removing and emptying the water tank.  Do this until no more steam exits.
    3. Dry off the machine.
    4. Vacuum out beans from the bean hopper.
    5. Include all accessories (water tanks, drip trays, etc.) and cords so the technicians can test the machine using your original components.

    *This may not be possible if the machine is malfunctioning. 

    Packaging the Machine

      1. You will need two boxes: one to hold the machine and a second larger box in which the boxed machine can be placed.
      2. Choose a sturdy box. A double walled corrugated cardboard box is best.
      3. Wrap the machine with bubble wrap.
      4. Secure the bubble wrap with tape. Place it in the box.
      5. Get a second box. In that box, put some shipping peanuts or bubble wrap on the bottom.
      6. Place the box containing the machine into the second box.
      7. Fill the box with shipping peanuts so all sides and the top are covered.
      8. Tape the box shut.
      9. Place the shipping label on top.

      Choosing a Carrier

      • US Post is not recommended for larger parcels.
      • We recommend shipping using FedEx or UPS choose Regular Ground Shipping option
      • Be sure to purchase insurance in case of damage or loss.  Thiis very important in case of damage. Your claim may be denied if the carrier believes your packing method was not suitable.   

      Ship to:
      Espresso Machine Experts
      Authorized Service Center
      48826 Van Dyke Avenue
      Shelby Township, MI 48317

      Tel. 586-739-9500    info@espresso-experts.com

      Reviews

      Customer Reviews
      4.7 Based on 30 Reviews
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      Filter Reviews:
      EB
      04/15/2021
      Ellen B.
      United States United States
      Brought My Espresso Machine Back to Life! Less Than a New One!

      This is my second experience with EME. Once for warranty repair and this time on my dime. Received the machine back fairly quickly with most of time used for shipping the machine there and back. Nice to have a reliable and factory authorized place you can depend on when needed. Thank you!

      AB
      02/22/2021
      Antonina B.
      United States United States
      Not back from service

      I have shipped my coffeemachine, arrived there Feb 11, have not heard repair estimate call or email. Still waiting.

      FF
      10/15/2020
      Frank F.
      United States United States
      Repair

      Excellent! they tried to help me over the phone first, then I had to ship it as my machine was wort than i thought. They repaired and made my machine like new. Thank you as I am enjoying my expresso every morning!

      JM
      10/11/2020
      Jef M.
      United States United States
      Fantastic service for a tough case

      I’m so fortunate to have Espresso Machine Experts near me. My machine is pretty old-school and probably not any shop's standard fare. When I brought it in for an overhaul, it cannot have been routine for them. But they did the job quickly and very well. It works like it’s new again, and that’s saying something for a 20-year-old machine. Their pricing was more than fair, and the shop and staff are really nice. My machine likely won’t need work again for a while, but I’ll probably come up with an excuse to stop in.

      AH
      09/25/2020
      Anne H.
      United States United States
      Excellent repair job

      I got my Rancillio Sylvia machine repaired. They did a good job. I like that they answered the phone any time I called them, gave accurate estimates of repair time and shipping date. I am only on day two since receiving my machine but it is working beautifully so far