I received exactly what I had hoped for on my very first “fancy” espresso machine. From Keurig to Saeco... this was a big price increase and I wasn’t sure how much we’d love it, but was willing to try after acknowledging a very expensive Starbucks habit. Buying this refurbished version saved me a couple hundred bucks and so far, we love it. Product looks and acts brand new, and communication was fast and appreciated. I would recommend EME and machine .